Policies
Every piece is made and packed by Meg herself, and she wants you to love it. If something isn’t right, email her and she’ll make it right.
Return a print within 14 days of delivery for a full refund of the item price, or exchange it for another print. Prints must be new: unused, undamaged, and in their original packaging. Email Meg first so she can send return instructions. Returns go back by mail and the buyer pays the return shipping label, unless the print arrived damaged, defective, or was not what you ordered, in which case Meg pays and will send a replacement or refund, your choice. There is no restocking fee.
Each original is one of a kind, so original paintings are final sale. If an original arrives damaged, email Meg within 7 days of delivery with photos of the piece and packaging and she will work out a repair, replacement, or refund with you.
Commissions and banners are made to order, so they cannot be returned. If your piece arrives damaged, or isn’t what was agreed on, email Meg within 7 days of delivery with photos and she will fix it, remake it, or refund you.
Email Meg within 7 days of delivery (or when it was due to arrive) with your order details and photos of any damage, including the packaging. Please keep the box until it’s resolved.
Orders can be canceled for a full refund any time before they ship. Commission and banner orders can be canceled before Meg starts painting; email as soon as you can.
Approved refunds go back to your original payment method within 7 days of Meg receiving the return (or approving the claim). Original shipping charges are refunded only when the return is due to damage or an error on our end.
This policy applies to orders shipped within the United States; for orders shipped elsewhere, email Meg and she will work it out with you. Email megankayegrubbs@gmail.com with your name, what you ordered, and what’s wrong. Questions before you buy are welcome too.
Last updated October 8, 2026.